000 00370nam a2200157Ia 4500
003 LIB
008 220901s2008 xx 000 0 eng d
082 _a658.4013 BSE
100 _aBesterfield, Dale H. et al.
245 0 _aTotal quality management
250 _a3
260 _bPearson
_c2008
_aDelhi
300 _a652
650 _aQuality Management
942 _2ddc
_cBK
999 _c5158
_d5158