000 00293nam a2200133Ia 4500
003 LIB
008 220901s2008 xx 000 0 eng d
082 _a658.8 IGN
100 _aIGNOU
245 0 _aCustomer service management
260 _bDelhi: IGNOU
_c2008
300 _a122
942 _2ddc
_cBK
999 _c5767
_d5767