| 000 | 00357nam a2200133Ia 4500 | ||
|---|---|---|---|
| 003 | LIB | ||
| 008 | 220901s2002 xx 000 0 eng d | ||
| 082 | _a658.812 REY | ||
| 100 | _aReynolds, Janice | ||
| 245 | 0 | _aPractical guide to CRM: Building more profitable customer relationships | |
| 260 |
_bNew York, CMP Books _c2002 |
||
| 300 | _a285 | ||
| 942 |
_2ddc _cBK |
||
| 999 |
_c6441 _d6441 |
||