000 00385nam a2200145Ia 4500
003 LIB
008 220901s2006 xx 000 0 eng d
082 _a658.812 SHA
100 _aShainesh, G.; Sheth, J.N.
245 0 _aCustomer relationship management: A Strategic perspective
260 _bDelhi: Mcmillan
_c2006
300 _a198
650 _aStrategic Management
942 _2ddc
_cBK
999 _c6805
_d6805